Research Support Refund Policy
This refund policy outlines how we handle refunds fairly to protect RWS’s interests and those of its clients.
Each request is reviewed based on the work completed, resources committed, and the nature of the service provided.
Initial Assessment Fee
The initial assessment fee is NON-REFUNDABLE because it covers the time spent reviewing and evaluating the client’s work.
If the client proceeds to full-scale service, this fee is deducted from the total project cost.
Paper Review-Only Services
For paper review-only services, refunds are NOT available once feedback has been delivered, as the service is considered complete once the review is sent to the client.
Dissertations, Theses, Long Essays & Assignments
For support with dissertations, theses, long essays or assignments, once service delivery begins, a refund of all amounts paid to RWDS is NOT guaranteed.
This is because time and professional input may already be committed.
Fair Resolution Process
Nonetheless, we are committed to resolving any concerns fairly.
Therefore, if a client chooses to terminate the agreement, any unused portion of the agreed service is reviewed and discussed fairly to determine whether a partial refund is appropriate.
Hosting & Domain Refund Policy
This Refund Policy explains how refunds are handled for web hosting, domain registration, website services, and related digital products purchased through Royawrites.
Important Notice
RWS provides hosting and domain solutions through carefully selected infrastructure providers and accredited registrars. While we assist with billing, setup, migration, support, and account management, refunds relating to hosting and domain products are governed primarily by the policies of the underlying provider or registrar.
Shared, VPS & Dedicated Hosting
Refund eligibility for hosting plans depends on the refund policy of the hosting provider supplying the service. Where the provider offers a money-back guarantee or refund period, RWS can assist clients in processing eligible refund requests in accordance with that provider’s published terms and conditions.
Domain Registration
Domain names are registered through our accredited registrar immediately after successful payment. Refunds, cancellations, transfers, renewals, or restoration requests are subject to the registrar’s policies and the applicable ICANN regulations where relevant.
Payment Processing
Approved refunds are returned through the original payment method whenever possible. Processing times may vary depending on the payment gateway, bank, card issuer, or financial institution involved.
Setup & Professional Services
Fees for professional services delivered directly by RWS, including website setup, configuration, and related support, are generally non-refundable once work has started or has been completed. These services are independent of the hosting or domain products supplied by the third-party providers.
Hosting Account Activation
Once a hosting account has been created or activated by the hosting provider, any refund request will be handled by the provider and its applicable terms. RWS can assist clients in communicating with the provider where necessary but CANNOT override the provider’s final decision.
Ineligible Refund Requests
Refunds may not be available where the applicable hosting provider or domain registrar does not permit refunds, or where an account has been suspended or terminated due to fraud, abuse, unpaid charges, or violations of the provider’s terms or acceptable use policies.
Submitting a Refund Request
If you believe your purchase qualifies for a refund, please contact our support team with your order details and the reason for your request. We will review your case and, where applicable, coordinate directly with the relevant hosting provider or registrar.
Our Commitment
We are committed to handling every refund enquiry fairly, transparently, and professionally. Where refunds are permitted under the provider’s policies, we can assist clients throughout the process and communicate outcomes promptly.
Software & Digital Marketing Refund Policy
This Refund Policy explains how refunds are handled for digital marketing, software development, website design, mobile applications, branding, and related technology services provided by RWS.
Important Notice
Most of our digital marketing and development services involve planning, consultation, technical expertise, and customised work. For this reason, refund requests are assessed individually, taking into account the amount of work completed and any resources already committed to the project.
Project Deposits
Most digital marketing campaigns, software development projects, website development, mobile applications, branding, and custom technical services require an advance payment before work begins. Deposits secure project scheduling, planning, and resource allocation and are generally non-refundable once work has commenced.
Custom Development Services
Software applications, websites, mobile apps, integrations, automations, APIs, and other custom-built solutions are developed specifically for each client. Since these services are tailored to individual requirements, refunds are generally NOT available for completed work or project deliverables.
Digital Marketing Campaigns
Digital marketing services, including bulk SMS, voice SMS, SEO, paid advertising, content marketing, email marketing, and campaign management, are billed based on professional planning, implementation, optimisation, and reporting. Charges relating to completed campaign work are generally non-refundable.
Project Cancellation
Clients may request cancellation of an ongoing project at any stage. Where work has not yet started, eligible payments may be reviewed for refund. Once delivery has begun, any refund will be assessed according to the portion of work completed and the resources already committed.
Third-Party Services
Payments made for third-party products or services, including advertising cost, software licences, premium plugins, themes, cloud services, AI subscriptions, payment gateway fees, or external platforms, are governed by the refund policies of the respective provider and may not be refundable through RWS.
Approved Refunds
Where a refund is approved, the refundable amount will exclude any completed work, consultation, planning, design, development, campaign execution, advertising expenditure, or third-party costs already incurred on the client’s behalf.
Refund Assessment
Every refund request is reviewed individually. We are committed to resolving concerns fairly, transparently, and professionally while balancing the interests of both our clients and RWS.
When Refunds Cannot Be Granted
Refunds may not be available where agreed project milestones have been completed, services have already been delivered, third-party expenses have already been incurred, or a project is cancelled after substantial work has already been carried out.
Need Help With a Refund Request?
If you have questions regarding this Refund Policy or would like us to review a refund request, please contact our support team. We aim to respond promptly and work towards a fair resolution for every enquiry.
support@royawrites.coContact Our Support Team
If you have questions about any of our refund policies or would like us to review a refund request, please contact our support team.
support@royawrites.co