Privacy Policy
This Privacy Policy explains how Royawrites collects, uses, protects, and manages information when you use our research, publishing, technology, marketing, and digital services.
Royawrites provides professional services including research support, academic assistance, journal manuscript services, digital marketing, web development, software solutions, mobile applications, domain registration, hosting services, and related digital solutions.
We respect your privacy and are committed to handling your information responsibly, securely, and transparently.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you contact us, request our services, create an account, or communicate with us. This information may include your name, email address, telephone number, business details, project requirements, and any other information you choose to provide.
Technical Information
We may automatically collect certain technical information when you visit our website, including your IP address, pages visited, date and time of access, and other usage data. We may also collect security-related information, such as login attempts and activity logs, to maintain our site's security and improve our services.
Billing Information
When you purchase certain services from us, we may collect billing details such as your name, billing address (where applicable), payment amount, payment date, and transaction reference. Payment processing may be handled by third-party payment providers, and we do not store your payment card details unless explicitly stated otherwise.
Communications
We may collect and store information from your enquiries, messages, feedback, support requests, and other communications with us. This enables us to respond effectively, deliver our services, enhance customer support, and keep records of our interactions.
Information You Provide
When using Royawrites services, you may provide documents, files, and project information required for service delivery.
- Dissertation drafts (if any)
- Assignments brief/guideliness
- Author guideliness for manuscripts
- Research datasets
- CVs and professional documents
- Research proposals draft (if any)
- Business documents (where applicable)
- Source code and software files
- Graphics, designs, and visual materials
- Videos, logos, and branding assets
- Website content and marketing materials
Research Support Confidentiality
Royawrites treats research-related materials as confidential client information and handles submitted documents only for agreed service purposes.
- Client research materials are handled confidentially.
- Ownership of client documents remains with the client.
- Access is limited to authorised team members.
- Information is not used for unrelated purposes.
- Secure handling practices are applied where appropriate.
Digital Marketing Services
For digital marketing projects, Royawrites may collect and process information required for campaign planning, performance tracking, communication, and delivery of marketing services.
- Personal/ business details for using bulk SMS
- Advertising campaign information
- Email marketing activities
- Website analytics and performance reports
- Marketing consultation information
Web, Software & Mobile Development
During development projects, Royawrites may access technical information and resources required to design, build, test, deploy, and maintain digital solutions.
- Websites and web applications.
- Mobile applications.
- Custom software solutions.
- APIs and database systems.
- Source code and development files.
- Client account credentials where authorised.
- Testing, deployment, and maintenance information.
Domains & Hosting
Royawrites may recommend or refer clients to third-party domain registration and web hosting providers through affiliate partnerships. Where requested, we may also provide technical assistance with website migration, SSL certificate setup, etc.
In the course of providing these services, we may collect or access information such as:
- Domain registration details
- Hosting account information
- DNS configuration records
- SSL certificate details
- Website backup information
- Technical configuration settings
- Third-party hosting provider information
- Account credentials where authorised by the client.
NB: We only access these information with the client's authorisation and solely for the purpose of providing the requested services.
Information Sharing
Royawrites does not sell, rent, or trade personal information. Information may only be shared when necessary to provide services, operate our business, or comply with legal obligations.
Service Providers
Information may be shared with trusted service providers such as hosting companies, technical platforms, and infrastructure providers required to deliver our services.
Payment Providers
Payment-related information may be processed by authorised payment processors to complete secure transactions.
Communication Providers
Email and communication platforms may process information required for customer support and project communication.
Legal Requirements
Information may be disclosed where required by law, regulation, court order, or legal process.
Data Security
Royawrites takes reasonable steps to protect personal and business information from unauthorised access, loss, misuse, alteration, or disclosure.
- Secure handling of client information.
- Password protection and restricted access.
- Limited access to confidential project materials.
- Security monitoring where appropriate.
- Backup practices to protect important information.
- Use of secure technologies and platforms where available.
Data Retention
Royawrites retains information only for as long as necessary to provide services, maintain records, meet legal obligations, resolve disputes, and enforce agreements.
- Project files may be retained for service-related purposes.
- Financial records may be retained according to applicable legal requirements.
- Information that is no longer required may be securely deleted or anonymised.
- Clients may request deletion of certain information where applicable.
Your Rights
Depending on applicable laws and circumstances, you may have rights relating to the personal information we hold about you.
Access
Request information about the personal data we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request removal of personal information where legally permitted.
Consent Choices
Withdraw consent or object to certain processing activities where applicable.
Children's Privacy
Royawrites services are not intentionally directed toward children below the applicable legal age of consent. We do not knowingly collect personal information from children without appropriate permission.
Policy Updates
Royawrites may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Updated versions will be published on this website with a revised effective date. We encourage users to review this page periodically to remain informed about how their information is handled.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how Royawrites handles your information, please contact us.
- Entity: Royawrites Digital Services
- Email: support@royawrites.co
- Website: royawrites.co
